Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 12PM CST with expedited shipping selected will ship the same business day. Orders placed after 12PM CST or Saturday and Sunday will ship the next business day. All shipping charges are non-refundable.

All domestic orders are shipped via United States Postal Service (USPS). The following shipping methods are in effect during this time:

Shipping Method Arrival
USPS Ground 2-8 business days, depending on location
USPS Priority Mail 2-4 business days

 

All Canada orders are shipped via United Parcel Service (UPS) or United States Postal Service (USPS) to Canada Post which handles the final delivery of the package. The following shipping methods are in effect during this time:

Shipping Method Arrival
USPS International 7-20 business days, depending on location
UPS Worldwide Expedited 3-5 business days
UPS Worldwide Express 1-2 business days

 

All international orders are shipped via United Parcel Service (UPS) or United States Postal Service (USPS). The following shipping methods are in effect during this time:

Shipping Method Arrival
USPS International 7-20 business days, depending on location
UPS Worldwide Expedited 3-5 business days
UPS Worldwide Express 1-2 business days

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or phone.

Jewelry by Cruz LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

All sales are final. We do not accept returns, exchanges or refunds. Please ensure all information is correct before submitting your order. Jewelry by Cruz LLC reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.

Please ensure all shipping information is correct before submitting your order. In the event your order is returned to us, you will receive notice once your order arrives back to our facility. We will contact you via email to provide us with an updated address if you wish to have your order reshipped. New shipping charges will be applied for orders that had an incorrect address originally provided.

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products within 7 days of delivery of the package. The customer must provide photos of all product/order issues along with their order number. We will review all issues that are submitted within 7 days of delivery of the package. Requests received after this time frame are no longer eligible for review. To request a replacement for damaged products or report other issues with your order, please contact customer service via email at service@jewelrybycruz.com.